Since our inception, we have been providing our clients with a wide variety of financial products and services in markets around the world at competitive prices and high quality through Interactive Brokers Group's superior platform.
Our philosophy is to maximize our customers' profits and help them build stable assets by providing safe and cost-effective financial products and services.
Declaration 1: Pursuit of the best interests of our customers
Declaration 2: Appropriate management of conflicts of interest with customers
Declaration 3: Clarification of fees
Declaration 4: Clear provision of important information
Declaration 5: Providing services appropriate to customers
Declaration 6: Appropriate motivational framework for employees
We offer a wide variety of financial products and services from a wide range of countries and regions through cooperation with our group companies so that each customer can select the investment products and services that best suit his/her individual investment needs. In addition, in order to provide a comfortable investment environment that satisfies our customers, the entire group is working together to improve trading tools and enhance convenience. Furthermore, in order to provide our clients with continuous high quality service, we offer highly specialized client service support with expertise in markets and trading in the U.S. as well as Japan.
We provide safe and easy access to markets around the world. We also strive to expand access to products and exchanges.
To satisfy even the most experienced investors, we currently offer more than 70 different order types for placing orders.
In addition, we are constantly improving our order types and trading formats, incorporating examples from around the world.
We offer a variety of platforms, including mobile, desktop, web-based, and API, so that our clients can access our platform anytime, anywhere, according to their investment style. In addition, we are constantly improving the functionality of each platform to meet the ever-changing investment environment and client needs, and strive to provide a high-quality, state-of-the-art platform.
As a member of the Interactive Brokers Group, a global provider of financial services, we have established a Conflict of Interest Management Policy to appropriately manage the risk of conflicts of interest that may arise at our company or group companies, etc., so as not to unfairly harm our customers' interests. The Company's policy for conflict of interest management is disclosed below.
We do not recommend any specific financial products, nor do we receive any money or favors from the companies that originate such financial products in exchange for such recommendations. Our group does not originate any products, and products handled by our company are selected through strict procedures.
We believe that commissions are a major factor in maximizing our clients' profits and achieving stable asset formation. We have kept costs to a minimum by promoting the automation and systemization of our operations. We offer two types of commission structures, Tiered (variable transaction volume) and Fixed (fixed), depending on the trading style of our customers.
In order to help customers make sound investment decisions, we strive to provide transparent explanations of commissions and other fees, and we classify them by product and service, displaying the actual amount (or the actual value of the commission on the transaction price). The information is available on the "Commissions and Fees" page of our website for your reference at any time.
We categorize financial products and services based on potential profit (return), loss and other risks, transaction terms and complexity, etc., and then grant trading authority after confirming suitability based on the customer's investment experience and level of understanding of financial products.
For information necessary for customers to make investment decisions, we use pre-contract documents, prospectuses, and product explanatory materials, and for high-risk or complex products and services, we try to provide easy-to-understand explanations using important information sheets and other materials.
Important Information Sheet (for financial service providers)
We offer a wide variety of financial products and services from a wide range of countries and regions in order to provide investment products and other services that are appropriate for each individual customer based on his or her asset situation, investment experience, knowledge of financial products, trading objectives and needs, and income patterns.
For high-risk products and services, we have adopted a system whereby customers are authorized to trade after confirming their investment experience and knowledge, thereby ensuring that they do not take on excessive risk.
Each and every one of our officers and employees is committed to maximizing customer profits and helping them build stable asset portfolios. We conduct ongoing employee training to ensure that each officer and employee makes decisions and takes actions with "customer-oriented business operations" in mind, and that this is passed down to the next generation as part of our corporate culture.
Please note that we do not evaluate compensation or business based on the amount of a client's transaction.
Training Achievements: To ensure that "customer-oriented business operations" permeate the corporate culture, the Company and its group companies conduct the following training programs.